PRIVACY POLICY – NEUROWERKS
Last Updated: May 2026
Non-Legalese, Simple English Summary
We collect personal, educational, and health-related information necessary to provide services through NeuroWerks and the NeuroWerks Patient Portal.
We use this information for scheduling, communication, billing, documentation, treatment planning, service delivery, home exercise programs, and clinic operations.
We do not sell your personal information.
Parents, legal guardians, and authorized caregivers may create and manage accounts on behalf of minors.
We use commercially reasonable measures to protect personal and health-related information stored through our systems.
By using the NeuroWerks website, patient portal, mobile applications, or related services, you agree to this Privacy Policy.
PRIVACY POLICY – NEUROWERKS
NeuroWerks ("NeuroWerks," "we," "our," or "us") is committed to protecting the privacy of our patients, families, caregivers, website visitors, and portal users.
This Privacy Policy describes the information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
By using the NeuroWerks website, patient portal, mobile applications, forms, scheduling systems, communication systems, or related services (collectively, the "Platform"), you agree to this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide, including:
• Name
• Address
• Email address
• Phone number
• Emergency contact information
• Billing information
• Parent or guardian information
• Educational information
• Health-related information
• Uploaded documents, reports, evaluations, photographs, and videos
• Communications submitted through the Platform
We may also collect information necessary to establish and manage user accounts.
2. Information Related to Minors
Many NeuroWerks services are provided to children and individuals requiring caregiver support.
Parents, legal guardians, and authorized caregivers may create and manage accounts on behalf of minors.
Information regarding minors is collected solely for purposes related to services provided by NeuroWerks, communication, documentation, scheduling, billing, and operational needs.
3. Information Automatically Collected
When you access our website or patient portal, certain information may be collected automatically, including:
• Device type
• Browser type
• Internet Protocol (IP) address
• Website usage information
• Login activity
• System performance information
This information helps us maintain, improve, and secure our systems.
4. Cookies and Website Analytics
NeuroWerks and its service providers may use cookies and similar technologies to improve website functionality, maintain security, analyze usage patterns, and enhance user experience.
Most web browsers allow users to modify cookie settings if desired.
Disabling certain cookies may affect website functionality.
5. How We Use Information
We may use collected information to:
• Provide services and programs
• Schedule appointments
• Communicate with patients and families
• Process payments and billing
• Maintain documentation and records
• Develop home exercise programs
• Respond to inquiries
• Improve services and operations
• Maintain platform security
• Comply with legal obligations
6. Patient Portal and Uploaded Information
Users may upload forms, evaluations, reports, photographs, videos, imaging studies, home exercise recordings, and other materials through the Platform.
Such information may be used for:
• Service delivery
• Treatment planning
• Documentation
• Communication
• Progress tracking and before-and-after comparisons
• Clinical assessment and outcome measurement
• Caregiver education
• Administrative and operational purposes
Uploaded materials are not used for public, educational, social media, marketing, or promotional purposes unless separately authorized through a signed Media Consent form.
7. Information Sharing
NeuroWerks does not sell personal information.
Information may be shared only when reasonably necessary to:
• Provide requested services
• Process payments
• Maintain software systems and technology services
• Comply with legal requirements
• Respond to lawful requests from governmental authorities
• Protect the safety, rights, or property of NeuroWerks, patients, families, or others
Service providers receiving information are expected to maintain appropriate confidentiality and security practices.
8. Payment Processing
Payments may be processed through third-party payment processors.
NeuroWerks does not store complete credit card information on its own systems.
Payment information is subject to the privacy and security practices of the applicable payment processor.
9. Data Security
NeuroWerks utilizes commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no electronic system can be guaranteed to be completely secure.
10. Data Retention
NeuroWerks retains information for as long as reasonably necessary to:
• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Your Rights and Choices
You may request updates or corrections to certain personal information maintained by NeuroWerks.
You may also contact NeuroWerks regarding questions about information maintained through your account or the Patient Portal.
Certain information may be retained as required by law or operational necessity.
12. Third-Party Links and Services
The Platform may contain links to third-party websites, applications, or services.
NeuroWerks is not responsible for the privacy practices, content, or security of third-party websites or services.
Users should review the privacy policies of any third-party services they choose to access.
13. Changes to This Privacy Policy
NeuroWerks may update this Privacy Policy periodically.
Updated versions will be posted on the Platform with a revised effective date.
Continued use of the Platform following any changes constitutes acceptance of the updated Privacy Policy.
14. Contact Information
Questions regarding this Privacy Policy may be directed to:
NeuroWerks LLC
3725 Bonita Beach Rd SW, Suite 2
Bonita Springs, FL 34134
office@neurowerks.org
www.neurowerks.org